Manage Your Account Online

Denver Water Online is an account management tool available to you 24/7.

You can use this self-serve option to:

Pay monthly water bills.
Review water use.
Manage your contact information.
Sign up for autopay, paperless billing or text reminders and pay-by-text.

You will need your Denver Water account number and customer ID, to create your account. They are both located at the top of your bill.

Sign up for auto pay

With auto pay:

Have your payment automatically deducted using a credit or debit card, or from your checking, savings, or money market account.
Always make your payment on time.
Choose to receive a monthly statement by mail or get an online statement with paperless billing.

Things to remember:

Continue to make your payment manually until your bill reflects “Automatic Pay.”
You can make edits to your auto pay plan through your Denver Water Online account.

Sign up for e-bill (paperless billing)

With e-bill:

It’s convenient — pay the invoice from within the secure email and save payment information.
It’s green — reduce clutter, save stamps and help the environment.
It’s secure — our partners’ use the industry’s strongest type of encryption for secure transactions.

Things to remember:

E-bill will go into effect on your next billing cycle.
You will receive your bill notices from ebill@denverwater.org. Be sure to add this to your address book and/or change your spam filters to allow this email to get through.
If you need to change your email address, you can update it through your Denver Water Online account.

Sign up for pay-by-text

Once your Denver Water Online account is created, click “Pay Bill.” Look for “PAY-BY-TEXT” (it’s located within the menu on mobile). Follow the prompts for setup.

With pay-by-text:

Receive a bill reminder five days before your bill is due.
Store your payment information for future use.
Pay your bill with a quick text reply.
Continue to receive your paper bill or e-bill.

Things to remember:

After your sign up, you will receive a text message to confirm your enrollment in pay-by-text; simply reply “H2O” to verify.

Having trouble?

Need help paying your bill?

We are committed to helping our customers get back on track and have resources that can help.

If you keep your balance below $100, you are not at risk of being turned off.
You can make full or partial payments online, send a check in the mail, call our automated payment service at 1-800-556-0292 or pay in person at any Western Union agent location.
We also partner with the Mile High United Way 2-1-1 Help Center, which is a multilingual, confidential service connecting our community to vital resources. Find out if you qualify for hardship assistance by dialing 211, texting your ZIP code to 898-211 or visiting 211Colorado.org.
Our Customer Care representatives are experts in helping customers navigate payment options and customers’ unique circumstances. They can be reached via this contact form or by calling 303-893-2444.

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Customer service agent at desk

Customer Care

Did you know? Keeping your past due water balance below $100 will avoid a turn-off.

Call: 303-893-2444 (7:30 a.m.–5:30 p.m., Monday–Friday)

*Please allow two to three business days for a response — evenings and weekends may take us a little bit longer.

Correspondence Mailing Address:
1600 W. 12th Ave.
Denver, CO 80204-3412

Pay by Mail Address:
P.O. Box 173343
Denver, CO 80217-3343

Denver Wastewater Management Division

Sewer Charges and Liens — Wastewater Management Customers

Sanitary sewage service for Denver Water customers inside the City and County of Denver is provided by the Wastewater Management Division, Department of Transportation and Infrastructure.

Call: 303-446-3500 (7:30 a.m. to 4 p.m., Monday through Friday)

Correspondence Mailing Address:
2000 W. Third Ave.
Denver, CO 80223-1027